Apology: Rakuten Insight Surveys mail survey downtime on Jan 21


Thank you for your continued support of Rakuten Insight Surveys!

We would like to inform you that we experienced technical difficulties while using our website as detailed below:


Mail server was offline

Jan 21st 2019,  13:30~20:00

This issue has now been resolved. However, some members may not have received email for the following during the downtime:

- E-Point redemption verification code

- Account registration completion


If you did not receive an email for either of the above during the stated downtime,

please contact us via inquiry and we will respond to you as quickly as we can.



 We are deeply sorry for any inconvenience this may have caused, and will do our best to ensure the same issue does not occur again.

Thank you once again for your patience and understanding.


Rakuten Insight Surveys