Important update from Rakuten Insight Global regarding the occurrence of a cyber-attack


As announced on August 19, 2019, our Indian website was targeted by a cyber-attack known as a list attack and a number of members’ accounts were illegally accessed.

Immediately after recognizing the attack, we took actions to minimize and prevent any potential damage to members, including automatically resetting member login passwords, and monitored for any further unusual or unauthorized activity.

At this moment, we are not aware of any fraudulent use of member accounts, nor have we detected any illegal point use related to the illegal access.

In the interests of member data security, we strongly recommend that all members change their passwords.
A verification code will be sent to members who have requested point redemption to verify their request.

If you have any queries or concerns related to this issue, please contact us via our inquiry form.

Thank you for your continued cooperation.

Rakuten Insight Global